Develop Employee Skill Sets and Invest in Your Most Important Asset, Your People.
BUSINESS SKILLS COURSE CATEGORIES
What is Business Skills Training?
Syntrio’s business skills courses focus on core competencies that drive professional excellence, organizational performance, and business results. We offer an intelligent collection of leadership and management training that helps develop interpersonal relationships and communication skills and improve organizational performance.
The library includes many microlearning and foundational learning titles to improve leadership skills, personal growth and productivity, people management, coaching and delegation, accountability and performance reviews, communication and interpersonal skill development, and hybrid workplace performance. Unique toolboxes are also available for leaders and managers.
LEADERSHIP SKILLS
The Challenges of Leadership
Leadership Principles
Leadership Values In Action
An Introduction to Effective Leadership
Leaders Learning: How Not to Manage
Leaders Working with Leaders: Building Your Team
Understanding Power, Influence, and Leadership
What Every Leader Needs
What Makes a Leader?
SELF MANAGEMENT
Dealing with Anger and Emotions: Quick Tips
The Basics of Emotional Intelligence
Budgeting: How to Budget Expenses
Emotional Intelligence (EQ) Toolbox Series
- Becoming Socially Aware
- How to Be More Self-Aware
- How to Express Empathy
- Managing Your Relationships
Goal Setting in the Workplace
Critical Thinking: Asking Effective Questions
Six-Step Process to Problem-Solving
Strategic Planning: A Definition
Control Your Workday: 9 Good Time Management Tips
Handling Stress
How to Manage Your Time Effectively
It’s About Time
Managing Information Overload
The Time of Your Life
Understanding Stress
Workplace Life Jacket Series
- 7 Tips to Improve Your Work-Life Balance
- Tips to Increase Productivity
- 8 Tips to Control Your Email
- Time to Remain Sane
- Tips for an Organized Workspace
MANAGING PEOPLE
Accountability Series
- What is Accountability?
- Ask Better Questions – Get Better Answers
- 3-Step Formula to Setting Clear Expectations
- The Secret to Help Your Team Get Better- Faster
- 4 Barriers to Building a Culture of Accountability
- Turn Your Team into Problem Solvers
Effective Delegation Skills
Tips for Effective Delegation
Meeting the Delegation Challenge
Back to the Workplace Series
- Welcome Back
- A Moment of Gratitude
- Return to the Workplace
- A New Way of Working
- Keeping Our Culture Strong
Change Management Series
- An Introduction
- The Phases of Change
- Preparing for Change
- Working Through the Change
- Analysis
- Creating Employee Excitement
- Making the Announcement
- After the Announcement
Working Remotely Series
- Communications for Remote Workers
- Hiring Remote Employees
- Introduction to. Working. Remotely
- Work Habits for Remote Employees
- Supervising Remote Employees
- Connecting with Remote Employees
- Onboarding Remote Employees
- Developing Remote Employees
- Introduction to Managing Remote Employees
Leader’s Toolbox: The Change Environment
A Coach’s Guide to Embracing Leadership Styles
A Coach’s Guide to Feedback
Adapting Your Coaching Style
An Introduction to Coaching
Coaching with a Process
Leading a High-Performance Team
Managing Conflict: A Collaborative Approach
Mentoring: The What and the Why
What Every Mentor Needs
Going from Coworker to Boss
A Manager’s Core Skills
A Manager’s Many Roles
Manager’s Toolbox Series
- Employee Termination Checklist
- Battling a Toxic Environment
- Background Checks
- Building an Engaged Team
- Understanding Employee Privacy
- Time Management and Your Team
- The Power of Positive Language
- Modeling Engagement Behaviors
- Building an Engaged Organization
- Interviewing Checklist
Conducting a Performance Review with a Poor Performer
Effective Performance Reviews: Self-Assessment
Manager’s Guide to Employee Performance Improvement
Maximizing Employee Performance
Performance Gap Series
- Solve Performance Gaps: When They Won’t Do It
- A Diagram for Success: Find the Right Solution to Improve Performance
- Got Gaps? Discover the Real Reason for Performance Gaps
- Undercover What You Don’t Know About Your Team’s Performance Gaps
- Setting Clear Expectations: What You Say & What They Hear
- Solve Performance Gaps: When They Can’t Do It
- Performance Reviews: 7 Steps to Prepare
Retaining Distressed Employees
The Secret to Employee Motivation
The Why Behind Poor Performance
Workplace Series Series
- Welcome Back
- A Moment of Gratitude
- Return to the Workplace
- A New Way of Working
- Keeping Our Culture Strong
INTERPERSONAL RELATIONS
Handling Conflict: An Employees’ Guide
Introduction to Negotiation
Manage Yourself in the Midst of Conflict
Managing Conflict in Special Circumstances
Lose the Meeting Blues
Managing Conflict Step by Step
Styles of Negotiation
Negotiation: Your Road to Success
Participating in a High-Performance Team
The Truth About Conflict
COMMUNICATION
Are You Really Listening?
Create Your Own Memory Hooks
Foundations of Assertive Communication
Generational Differences
How to Be Assertive – Not Aggressive
Making Your Point
Powerful Listening Skills
Interpersonal Communication Skills
The Art of Nonverbal Communication
The Secret to Effective Communication
Vocabulary Retention Tips and Tricks
Your Body is Talking: What Is It Saying?
Grammar Guide Series
- Abbreviations
- Common Error
- Parentheses
- Adjectives
- End Punctuation
- Personal Pronouns
- Active & Passive Verbs
- Indefinite Pronouns
- Plural Nouns
- Adverbs
- Interrogative Pronouns
- Quotation Marks
- Apostrophes
- Irregular Verbs
- Regular Verbs
- Colons & Semicolons
- Misused Words
- Sentence & Paragraphs
- Commas
The Effective Business Writer
Write Effective and Appropriate Emails
Effective Use of Email in the Workplace
Persuasive Speaking
Preparing for Persuasive Speaking
Writing a Persuasive Presentation
Delivering a Persuasive Message
FUNCTIONAL
1:1 Customer Service Success
A Customer Complains: Now What?
Delivering a Powerful Customer Experience
Turning Around an Angry Customer
Effective Business Proposals
Sell for Success: What You Need to Know About Selling
Sales Series
- Attitude is Everything
- Qualifying Prospects
- Set Goals and Manage Time
- Boost Your Selling Power
- Create Sales Proposals
- Tips for Successful Sales
- Overcoming Objections
Introducing Syntrio’s
Persuasive Speaking Series
Persuasive Speaking
This training explores important elements to engage, persuade, or motivate an audience. Speaking persuasively is easier and more effective if you understand the purpose of your presentation, the goals you are trying to reach through it, as well as the goals of the audience. In this course, you will learn how to craft a talk that communicates your message by coupling your words with gestures, inflection, and visuals to make them more effective.
Preparing for Persuasive Speaking
This training describes how to prepare for persuasive speaking by determining your talk’s scope, purpose, and format. You must also understand your audience’s demographics, goals, and motivations to tailor your presentation. You must pinpoint your message and its supporting arguments, then deliver it authentically to demonstrate your expertise and credibility and build rapport with the listeners.
Writing a Persuasive Presentation
This training explains how to apply order and structure to a persuasive talk using tried-and-true models, including Monroe’s Motivated Sequence. A strong opening, arguments supported by data, relevant anecdotes, and personal stories, a call to action, and a closing must be balanced with brevity. This training details how to increase engagement and buy-in from your audience through techniques supported by research and proven results.
Delivering a Persuasive Message
This training provides guidance for delivering your message with an engaging voice and gestures while maintaining good eye contact and convincing body language. It explains how to address performance anxiety and use presentation aids effectively. PowerPoint and other audio/video enhancements can amplify and clarify your message, but if poorly designed, they could confuse and distract your audience and detract from your message. You must adapt your body language and any audio/video support to your venue, so it’s important to confirm and research it early in your preparations.
Top Business Skills Courses
Successful Negotiation
This training presents the principles for reaching acceptable agreements and improving business relationships. The various negotiation methods presented can help resolve conflicts ranging from interfamily squabbles to international diplomacy. The training focuses on four principles: people, interests, criteria, and options. Essential steps in negotiating include preparation and planning, definition and ground rules, clarification and justification, bargaining and problem-solving, and closure and implementation.
The Negotiation Process
This training explains how active listening, establishing a BATNA, and controlling the flow of information can help you achieve more successful results during negotiations.
Authentic, Influential Leadership
This course describes time-honored, reality-tested leadership principles and actions based upon valuing people, inspiring them to follow a compelling vision, and leading them by example with integrity. Leaders inspire rather than force, and they respect the skills and dignity of their colleagues.
The Challenges of Leadership
People seeking to excel at their jobs develop competencies, attitudes, and behaviors that make them high performers. However, these aren’t always conducive to effective leadership. This module explains that leaders need to share effort and credit for accomplishments, promote career advancement, and develop a clear understanding of why what they do matters. Inspiring colleagues to work toward the common good – including their own – is a key to effective leadership.
Leadership Principles
This module addresses how effective leaders identify what motivates their colleagues and use this to inspire loyalty to their team’s mission.
Leadership Values in Action
This module explores the importance of leadership integrity. Studies show that employees admire and are loyal to leaders who behave with integrity. Willfulness, confidence, and ruthlessness are sometimes viewed as positive character traits for leaders, but those who exhibit integrity, courage, vulnerability, and social intelligence deliver loyal employees and better results.
