Human resource (HR) case and incident management systems – commonly known as CMS – serve as the foundation of your compliance hotline and ethical reporting system by easily handling, tracking, and resolving employee relations matters confidently.
These CMS standardize and automate HR processes to provide support for a wide variety of incident types, ranging from harassment and discrimination to fraud and safety, as well as capturing positive suggestions for topics such as reducing expenses, enhancing safety, increasing revenue, and enhancing overall performance.
CMS often aid employees, human resources, ethics and compliance teams, and investigators in reporting, reviewing, reacting to, and resolving problems. They contain particular characteristics that:
- Facilitate confidential interactions and communication between intake reports and organizations
- Assist in the creation of automated and optimized workflows
- Deliver reports and dashboards for trend tracking and audit help
Syntrio Hotline case management system facilitates quick and secure two-way communications secure, allowing a reporting party to communicate information anonymously with your business. This enables you and your employees to report, review, respond, and resolve cases safely and securely.
The Four R’s of Case and Incident Management Systems
Resolve Cases More Efficiently with Our World-Class HR Case Management System
100% ANONYMOUS REPORTING
- Communicate securely and anonymously with ethic hotline reporters and investigators.
- Attach notes and digital supporting materials.
- Quickly respond to a reporter with our Quick Response feature.
24/7 WORLDWIDE ONLINE ACCESS
- Securely access hotline reports from anywhere.
- Assign incidents to the case manager/investigator with a few clicks.
- Manage risk level, priority, and status 24/7.
ROBUST ANALYTICS AND ALERTS
- Generate reports and charts to track progress.
- Create an audit trail for added internal control.
- Identify trends with common characteristics.
- Set incident report status reminders and notifications.
EASY TO SET UP AND USE
- Your ethics hotline will be ready in a few hours.
- Quickly train new users with our videos.
- Utilize our library of communication tools.
CERTIFIED AND CONFIDENTIAL
- Be confident in knowing our confidential report processors are certified and experienced.
- Our passion is your complete satisfaction.
OPEN ARCHITECTURE
- Integrate your data using our open API.
- Customize system, security, and user settings with enhanced features.
Revolutionize Your Compliance Training Our HR Case Management Software
AFFORDABLE
It's so affordable, you'll wonder why you didn't call is sooner.
INNOVATIVE
Easy, affordable and highly innovative is our commitment.
EASY TO SET UP AND USE
You'll be rolling out your 24/7 anonymous hotline in a few hours.
