--- title: Mitratech Syntrio Case Management System description: Optimize investigations, reduce administrative oversight, ensure due diligence, and create a clear audit trail. image: https://grc.mitratech.com/hubfs/High-level_Website/Platform/Feature-Image/Mitratech_Web-Assets_Platform-Feature-Image.png --- [![mitratech-logo-dark](https://grc.mitratech.com/hs-fs/hubfs/Branding%20Kit/mitratech-logo-dark.png?width=190&height=23&name=mitratech-logo-dark.png) ![mitratech-logo-dark](https://grc.mitratech.com/hs-fs/hubfs/Branding%20Kit/mitratech-logo-dark.png?width=200&height=24&name=mitratech-logo-dark.png)](https://mitratech.com/) [![mitratech-logo-dark](https://grc.mitratech.com/hs-fs/hubfs/Branding%20Kit/mitratech-logo-dark.png?width=120&height=15&name=mitratech-logo-dark.png)](https://mitratech.com/) ![Gradient-Bar](https://grc.mitratech.com/hubfs/CLC/Landing%20Pages/CaseCloud/Paid-Media/Logos/Gradient-Bar.png) # The CMS Designed Specifically to Protect Your Speak Up Culture & Prevent Misconduct #### Streamline Investigations, Minimize Oversight, Ensure Diligencand Audit Trail Clarity. - 24-Hour, Anonymous and Compliant Ethics Hotline Reporting - Advanced Analytics Dashboard - Customizable Case Management System - Seven Reporting Methods - Auto-assign Functions **One-business-day set-up**   #### Book a Quick Quote & Learn About Our Flexible Pricing Options ## 6,500+ Organizations Trust Syntrio – You Can Too! ![Cerna-logo-2023](https://grc.mitratech.com/hs-fs/hubfs/Cerna-logo-2023.webp?width=150&height=150&name=Cerna-logo-2023.webp) ![Chase-logo-2023](https://grc.mitratech.com/hs-fs/hubfs/Chase-logo-2023.webp?width=150&height=150&name=Chase-logo-2023.webp) ![SeaGate-logo-2023](https://grc.mitratech.com/hs-fs/hubfs/SeaGate-logo-2023.webp?width=150&height=150&name=SeaGate-logo-2023.webp) ![Mount-Sinai-logo-2023](https://grc.mitratech.com/hs-fs/hubfs/Mount-Sinai-logo-2023.webp?width=150&height=150&name=Mount-Sinai-logo-2023.webp) 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![SoftwareOne-logo-2023](https://grc.mitratech.com/hs-fs/hubfs/SoftwareOne-logo-2023.webp?width=150&height=150&name=SoftwareOne-logo-2023.webp) ![Wynn-logo-2023](https://grc.mitratech.com/hs-fs/hubfs/Wynn-logo-2023.webp?width=150&height=150&name=Wynn-logo-2023.webp) #### Accurately Identify, Assess, Mitigate, and Monitor Risk with the Industry-Leading HR Case Management Software for Reporting Hotlines **What is a Case Incident Management System?** Human resource (HR) case and incident management systems – commonly known as CMS – serve as the foundation of your compliance hotline and ethical reporting system by efficiently handling, tracking, and resolving employee relations matters confidently. These CMS standardize and automate HR processes to support various incident types, ranging from harassment and discrimination to fraud and safety, as well as capturing positive suggestions for topics such as reducing expenses, enhancing safety, increasing revenue, and enhancing overall performance. CMS often aids employees, human resources, ethics and compliance teams, and investigators in reporting, reviewing, reacting to, and resolving problems. They contain particular characteristics that: - Facilitate confidential interactions and communication between intake reports and organizations - Assist in the creation of automated and optimized workflows - Deliver reports and dashboards for trend tracking and audit help Syntrio Hotline case management system facilitates quick and secure two-way communications secure, allowing a reporting party to communicate information anonymously with your business. This enables you and your employees to report, review, respond, and resolve cases safely and securely. **The Four R’s of Case and Incident Management Systems**   ![Syntrio CMS - the 4 R's of case and incident management](https://syntrio.com/wp-content/uploads/2023/03/the-4-rs-of-case-and-incident-management-2.png "Syntrio CMS - the 4 R's of case and incident management")   ## Features & Benefits #### 24-hour Access We are ready for calls 24 hours a day, seven days a week, 365 days a year. Our reporters are available whenever your employees need us. #### Worldwide Access To meet the needs of companies engaged in operations around the globe, we offer 24/7/365 worldwide access. #### Independent Vendor Research shows that when you offer independent third-party hotline services, your employees feel safer and are more likely to report concerns. #### Flexible Contact Options Our comprehensive service includes web, fax, mail, email, text, and toll-free 1-800 live telephone service, plus an app. Employees can choose from any of our seven contact methods. #### Specialized Operators Our staff is professionally trained and accustomed to dealing with caller concerns, stress, and frustration. There is never a need for callers to feel intimidated. #### Easy-to-use Reports You receive actionable incident reports via email, easy-to-understand monthly summary and ad-hoc reports, and quick access to every detail of each reported incident. #### Quick Implementation One business day setup requires minimal customer involvement. Implementation guide, templates, and program materials are available, including posters and wallet cards. #### Multi-language Services Our specialized representatives are available in English, Spanish, and over 140 languages with our interpreter services. #### Report History All your reports and supporting data are permanently retained and easily retrieved. ## Data Security and Privacy Protection are a Top Priority Security is a first-tier priority at Syntrio, as we understand the compassionate nature of information hosted on our servers. Syntrio HOTLINES has been chosen time and time again by customers with the most stringent security validation protocols, including central banks, healthcare organizations, and governments.   ### How We Ensure Your Security #### Network Intrusion Protection Providing dedicated real-time network intrusion protection, monitored 24/7 #### Unauthorized Access Protection Having default system and password protocols that guard against unauthorized access #### Disaster Recovery Backing up your data in real-time to a geographically diverse disaster recovery site via a dedicated encrypted link #### Military-Grade Technology Incorporating 256-bit military-grade web security and database encryption technology #### Tier 3 Data Centers Keeping data exclusively on dedicated servers in Tier 3 data centers and cloud providers #### SSL Certificate Using an extended validation SSL certificate with 4,096-bit key encryption technology at our servers ### Customized – Affordable – Secure. 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